Our Promise

Price and quality must be matched or exceeded by our client service and support.

To sustain our 24+ years of growth, the standard set by our client service and support must match or exceed that of our pricing and quality.

• Client calls are answered by a Level 2 Customer Care Representative, not voicemail.
• Our customer care desk is available from 8:00-6:00 daily (EST)
• A customer care representative is on call and available 24/7/365 to respond to client’s needs

After hours, weekends/holidays, our clients have access to customer care via secure email messaging from within our applications. The email distribution list includes all customer care representatives and management.

The “on-call” representative will respond to client queries within 15-20 minutes. Most often, a solution is quickly reached because we have the ability to log into our application servers that are located in secure co-location sites.

Representatives have access to Level 3 programmers in the event that a more complex issue arises.

In any event, the “on-call” representative will email or call our client with a resolution as soon as the issue has been identified, isolated and resolved.